Pre-sales FAQ's

1. Setup Time

2. Contracts/Upgrades

3. Custom Websites

4. Domain Names

5. Email

6. Packages/Options

7. Shopping Carts

8. Miscellaneous

 

 

 

 

 

 

 

 

 

 

Setup Time

How long does it take to create my site?

If you purchased SimpyMyBuilder as a web package, your site will take between 48 to 72 hours to become viewable over the Internet. This is because it takes that long for the domain registration to resolve the new domain name to our servers.
If you are purchasing a custom package, a price quote along with a time frame will be provided for you before any agreement is made.

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Contracts/Upgrades

Do I have to sign a contract to use your service?

No. No contracts or other long term commitments are needed to purchase web packages with simplymysite.com

Can I upgrade my plan at any time?

Yes, you can upgrade to higher plans at any time and there are no setup fees invlolved for upgrading, you simply pay the plan difference.

Can I add additional features to my plan at any time?

Yes, you can select additional feature and add it to your plan at any time for an additional cost.

Is there any Money Back Guarantee?

SimplyMySite.com does not offer money back guarantee. If you ordered SimplyMyBuilder on an annual billing cycle, you will be refunded for any unused months. If for any reason you are dissatisfied with our service, it will be up to our discretion to provide a refund.

Will my account renew automatically?

Yes, unless you tell us otherwise, your account will renew automatically at the end of its term and your credit card will be charged.

Do you offer secure sites?

Yes. You may add this feature when you purchase your plan. If you are already a member please contact us with your domain name and username.

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Custom Websites

Does simplyMySite.com offer Custom Sites?

Yes. For SimplyMyBuilder users, we use our pre-existing templates and configure them with your colors and logos at an additional cost. All others, will have a custom website to meet their specific needs. Please email us at Sales for more information.

 

Domain Names

Can I order more than one domain name?

Yes. Extra domain names may be purchased by visiting our domain registration site. Register and Manage extra domains.

Is a domain name registration included with your sites?

Yes. You will be able to choose one domain name to use with your site at no additional cost.

Do I get to keep my domain name if I decide to leave SimplyMySite.com?

Yes. We will transfer your domain name to you, if you choose, at that times current domain registration rate. To review our current rates, please visit us here: Register and Manage extra domains.

What if I already own a domain name and I want to use that name?

If you already own your domain name you will need to point your domain name to our dns servers. If you do not know how to do this please drop us an email and we will assist you in this process.

Our Name Servers:
ns1.simplymysite.com
ns2.simplymysite.com

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Email

Can I get an email address to go along with my domain?

Yes. You can get an email address that has your user name at your domain (i.e. user@mydomain.com). Email addresses are also added in blocks of 5 and are billed on either a montly or yearly basis.

How many email addresses do I get?

Email addresses are bought in blocks of 5 at a time. There is no limit to the amound of blocks you can purchase.

How Many Emails can I send out from my account ?
There is a ZERO tolerance for spam. Maximum emails permitted per minute is 25. Maximum 800 emails in one day per domain.

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Packages/Options

Can you explain the different options you offer?

Yes. Please visit our Packages FAQ's for information on packages and options.

Is there a demo of SimlpyMyBuilder?

Yes. There is a free demo of our product on the demo page of our web site.

I do not see a package that suits my needs, can a custom solution be created?

Yes. Please contact us and let us know what you would like for your site and we will quote you a price.

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Shopping Carts

Can I sell my products online using SimplyMySite?

Yes. However, it requires the purchase of a custom website to sell your products/services through credit card transactions. At this time SimplyMyBuilder is not capable of accepting credit cards.

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Miscellaneous

Does SimplyMySite.com allow adult content?

No. We do not allow adult content sites.

Do you support audio or video streaming?

No. We do not support any kind of streaming.

Do you offer secure sites?

Yes. You may add this feature when you purchase your plan. If you are already a member please contact us with your domain name and username.

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Testimonial


This really is a great service. I used to try and keep up with my website using FrontPage, this is much easier and looks much better. I am very happy,

-Jane Smith